Terms and Conditions

Terms and Conditions | Privacy Policy | Responsible Gambling Policy

IMPORTANT NOTICE


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS THAT FORM A LEGALLY BINDING AGREEMENT CAREFULLY AND MAKE SURE THAT YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL PROFESSIONAL IN YOUR JURISDICTION. YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT BY VIEWING, USING AND PLAYING IN THE WEBSITE. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY NOT VIEW, USE OR PLAY IN THE WEBSITE.

Licensed Operator: Celton Manx Limited, Isle of Man Incorporated (Company No. 121580C)
Registered Office: Celton House, Isle of Man Business Park, Douglas, Isle of Man, IM2 2QZ, British Isles.
Online Gambling is regulated in the Isle of Man by the Isle of Man Government under the Online Gambling Regulation Act (OGRA) 2001.
Celton Manx Limited was granted an OGRA license on the 1st of August 2008 and is regulated in the Isle of Man, British Isles.
Isle of Man law prohibits persons under the age of 18 from registering or participating in online gambling.
Isle of Man law makes online gambling debts enforceable in law.




TERMS AND CONDITIONS

These terms and conditions govern the end user customer's (the "Customer") use of the internet gaming service available at casino.sbobet.com (the "Website") provided by Celton Manx Limited (the "Internet Gaming Service") and the Customer's relationship with Celton Manx Limited (the "Operator"). The Customer should read these terms and conditions carefully as they affect their rights and liabilities under the law.The Operator is licensed and regulated by the Gambling Supervision Commission of the Isle of Man Government. Gambling debts incurred in the Isle of Man are recoverable in law. If the Customer does not agree with these terms and conditions, they should not register for or use the Internet Gaming Service. If the Customer has any questions about these terms and conditions, they should contact support@sbobet.com.

1.

APPLICABILITY OF THESE TERMS AND CONDITIONS

The Internet Gaming Service is provided to the Customer for their personal non-commercial use subject to these terms and conditions. By registering on the Website and/or continuing to use the Internet Gaming Service, the Customer agrees to be bound by these terms and conditions. If there is any inconsistency between these terms and conditions and any document incorporated by reference, these terms and conditions will prevail.

2.

AMENDMENTS TO THESE TERMS AND CONDITIONS

2.1The Operator reserves the right to amend these terms and conditions (including to rectify errors or mistakes discovered on the Internet Gaming Service). However, the Operator will ensure that any significant changes to these terms and conditions will be notified to the Customer by an appropriate method (for example via a prominent notice on the Website). The changes will apply to the use of the Internet Gaming Service after the Operator has given notice. If the Customer does not wish to accept the new terms and conditions the Customer should not continue to use the Internet Gaming Service. If the Customer continues to use the Internet Gaming Service after the date on which the change comes into effect, the Customer's use of the Internet Gaming Service will be confirmation of the Customer's agreement to be bound by the new terms and conditions.
2.2It remains the Customer's responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and the Customer is advised to do so each time they use the Internet Gaming Service. The Customer's continued use of the Internet Gaming Service will be confirmation of their acceptance of any changes to these terms and conditions. Any bet received (but not settled) prior to the time of amendment and notification of the amended terms and conditions will be subject to the pre-existing terms and conditions.

3.

REGISTRATION AND USE OF THE CUSTOMER'S ACCOUNT

3.1To register for an account to use the Internet Gaming Service (an "Account"), the Customer must be at least eighteen years of age or the legal age required for gambling in the Customer's jurisdiction, whichever is the greater. The Customer must ensure that the details provided by them on registration (or at any time thereafter) are correct and complete and must inform the Operator immediately of any changes to their details by updating their Account in order that the Operator can communicate with them effectively. The Operator reserves the right to request identification documents (e.g. passport or identity cards) for verification purposes.
3.2A Customer wishing to place a wager on the Internet Gaming Service should note that there may be specific laws in their country, place of residence, or the place where the Customer accesses the Internet Gaming Service which prohibit gambling. The Customer warrants to the Operator that they will not access the Internet Gaming Service from within a jurisdiction that prohibits gambling. Further, the Customer warrants to the Operator that they will not access (or register for) the Internet Gaming Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
3.3It is the Customer's responsibility to ensure compliance with their applicable local or national laws before registering for an Account and/or before placing bets on the Internet Gaming Service. The Customer is encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that their proposed dealings on the Internet Gaming Service are not contrary in any way to such laws. The Operator does not accept any responsibility for a Customer's breach of any applicable local or national laws.
3.4Without limiting Clause 3.3, the Operator does not accept bets originating from Afghanistan, American Samoa, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Hong Kong, Iran, Iraq, Ivory Coast, Libya, Martinique, Mayotte, Nigeria, Northern Mariana Islands, North Korea, Philippines, Puerto Rico, Reunion, St Pierre et Miquelon, Taiwan, Turkey, United States of America, United States Minor Outlying Islands and US Virgin Islands and, accordingly, the Customer warrants that they are not resident in these jurisdictions, nor will they use the Internet Gaming Service when they are in these jurisdictions.
3.5When the Customer registers their Account on the Website, they will be asked to create a login and password (which will be in encrypted form and not accessible by the Operator). In order to prevent fraud, the Customer must keep this password confidential and not disclose it or share it with anyone. If the Customer knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting support@sbobet.com.
3.6If the Operator has reason to believe that there is likely to be a breach of security or misuse of the Internet Gaming Service, it may require the Customer to change their password or it may suspend the Customer's Account.
3.7The Customer will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Customer is solely responsible for all use of the Internet Gaming Service through their login and password. Unless caused by the Operator's negligence, any unauthorised use of the login and password will be the Customer's sole responsibility and deemed the Customer's use. The Customer will therefore be liable for any such unauthorised use and will not be refunded any resulting losses on the Internet Gaming Service, regardless of whether or not the third party who participated had the Customer's consent.
3.8If an Account is inactive for 6 months or longer, the Operator reserves the right to levy an administration charge of £5.00 per month for maintenance of the Account and set-off such charges against Gaming Funds in the Account. If the Account remains inactive for 24 months or longer, the Operator reserves the right to cancel the Account.
3.9The Operator may suspend or terminate the Customer's Account immediately at its absolute discretion including if the Customer breaches any of their obligations under these terms and conditions. In this event, the balance of the Customer's Account will be returned to the Customer.
3.10The expiry or termination of a Customer's Account for any reason will not affect:
  1. any rights, obligations and/or liabilities accrued before the date of termination or expiry; or
  2. any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination.
3.11The Operator reserves the right not to open an Account for any applicant without having to provide any reason whatsoever. The Operator further reserves the right to refuse/reject and suspend and/or terminate without prior notification the Account of any Customer who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator's normal gaming operations (including the Internet Gaming Service).
3.12The use of artificial intelligence or "bots" on the Internet Gaming Service is strictly forbidden. Likewise, any application that uses any or all of the data contained on the Internet Gaming Service for purposes (including but not limited to commercial purposes) other than participating in the Internet Gaming Service (e.g. via screen scraping) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Website. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account in accordance with clauses 3.9 and 3.11.
3.13The Customer can cancel their Account at any time by informing the Operator in writing at support@sbobet.com. If the Customer does so, they must stop using the Internet Gaming Service.
3.14The suspension or cancellation of the Customer's Account will not affect either party's statutory rights or liabilities.
3.15The Customer may open only one Account. Any additional accounts that are funded may be closed and the deposit amount returned to the Customer or all such accounts may be treated as one joint Account, in either case at the Operator's discretion.

4.

LICENCE

4.1The Operator grants the Customer a personal, non-exclusive, non-transferable and revocable licence to install and use the software required for the use of the Internet Gaming Service (the "Software"). The Customer may use the Software solely for participation in the Internet Gaming Service.
4.2The Internet Gaming Service and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Website and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator's prior written consent.
4.3Except as permitted by these terms and conditions, the Customer may not copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Internet Gaming Service, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. Without limitation, the above activity includes any form of denting, hacking, manipulating, attacking or damaging of the Internet Gaming Service.

5.

PAYMENT AND SECURITY

5.1Money in the Customer's Account is used to place bets with the Operator. The Customer is not allowed to place a bet greater than the amount deposited in their Account. Any winnings are placed into the Customer's Account. Deposits and withdrawals are initially actioned by the Customer through the Account menu on the Website.
5.2The Customer accepts and authorises the Operator to instruct its payment management company to handle the processing of Account deposits and withdrawals. Thereby the Customer allows the Operator to give such instructions on the Customer's behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of the Internet Gaming Service arises. The Operator may take action against the Customer or any other party who manipulates, or tries to manipulate, the Internet Gaming Service or any part of it.
5.3To maintain a high level of security to protect the Customer's funds, the Operator performs random security checks. The Customer hereby accepts that the Operator maintains the right to demand additional documentation in order to verify the Customer's Account details in the event of such a security check.
5.4The Customer has the responsibility for checking their available funds in their Account (the "Gaming Funds") before or after each gaming transaction and prior to departing from the game session. If the Customer suspects any errors, they must report it immediately to the Operator before participating in the next or another game. Failure to do so will result in the Customer waiving their rights to raise future disputes and acceptance of all previous gaming records as true and correct.
5.5The Customer must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.
5.6Unless otherwise stated in these terms and conditions, no bet can be cancelled once confirmed by the Operator. All bets stand once confirmed whether the Customer is online or offline. The Operator reserves the right to refuse any bet.
5.7It is a Licensing requirement of the Isle of Man Government that, on the first occasion a Customer requests a withdrawal of funds, satisfactory evidence of identity must be provided by the Customer. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (eg, bank or credit card statements, utility bill (excluding mobile telephone account), etc) which must not be more than 90 days old.
5.8Subject to the terms contained in these terms and conditions or any applicable law, the Customer may withdraw Gaming Funds from their Account at any time. However the Customer is limited to making only 1 (one) request for withdrawal of Gaming Funds within any one 24 hour period. The Customer shall be liable for all costs, taxes, levies and charges (including but not limited to bank and payment provider charges) incurred by the Operator in processing the Customer’s withdrawal of Gaming Funds from or deposit of funds to the Customer’s Account. The Operator may at its sole discretion waive such costs but any such waiver shall not be deemed as a waiver of future costs.
5.9Subject to any limitations imposed by the Operator's payment management company, any applicable taxes and fees in connection with any awarded prize are the Customer's sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.

6.

ANTI-MONEY LAUNDERING PROVISIONS

6.1Under the laws of the Isle of Man and the Online Gambling Regulation Act 2001, which licences the Operator, there is a requirement for the Operator to obtain proof of identity and residential address (which address must correspond with that registered with the Operator) when the Customer, for the first time, requests a withdrawal of Gaming Funds which singularly or taken together with previous withdrawals in preceding 30 days period exceed €3,000.00 or currency equivalent. Acceptable forms of proof of identity and residence shall be :
  1. a valid current photographic identity document (eg, national identity document, passport, driver's licence, etc);
  2. proof of residential address document which must not be older than 90 days (eg, bank or credit card statements, utility bills (not mobile telephone), etc).
6.2Upon the compliance of the above requirements by the Customer (the "KYC Compliance"), then the KYC Compliance shall remain in effect for so long as the documents submitted shall not be invalidated for any reason whatsoever and the Customer shall be at liberty to make a request for withdrawals of Gaming Funds at any time.
6.3The Operator will only credit Gaming Funds into the Account of the Customer that placed the winning bet. Further, the Operator will only pay out Gaming Funds via the method that the Gaming Funds were deposited into the Account.
6.4The Operator reserves the right, at its reasonable discretion, to suspend payment out of the Gaming Funds, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where it suspects that Betting Funds have been deposited, and are attempting to be withdrawn, by a Customer for the purposes of money laundering. An example of where this might occur includes where a Customer deposits a substantial sum in Gaming Funds and then attempts to withdraw these Gaming Funds having only conducted minimal betting activity on the Internet Gaming Service. Full repayment of the Gaming Funds will be made to the Customer where the investigation reveals no evidence of money laundering.
6.5Subject to any limitations imposed by the Operator's payment management company and the terms contained in these terms and conditions, the maximum withdrawal of Gaming Funds for any one 24 hour period to the Customer is as stated in the Payment Details Table on the Banking page.

7.

BETS

7.1 In making a bet, the Customer will determine the amount of his own stake, subject, to the following:
  1. the restrictions on bets set out in this Clause 7.1;
  2. the minimum and maximum amount of any bet shall be as indicated on the Internet Gaming Service;
  3. in the event that a Customer gives instructions which the Operator considers ambiguous, the Operator shall be entitled to treat the entire bet as void. In such circumstances, the decisions of the Operator shall be final and binding on the Customer; and
  4. if a Customer places a bet, the stake for which would exceed any limits adopted pursuant to this Clause 7.1, the stake amount in excess of the limit shall be disregarded and this element of the bet will be void.
7.2If a bet is not made in full or if details of it are missing, the Operator may, at its discretion, deem such bet to be void.
7.3Subject to Clause 7.4, a Customer may send multiple copies of the same bet in which case all such bets will be treated as separate bets. If a Customer submits a number of bets (whether identical or different), they will be dealt with by the Operator in the order in which they are received.
7.4The Customer must make their bets as an individual. The Operator will be entitled to reject and treat as void a series of identical bets from different Customers or where the Operator suspects that Customers are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.
7.5In making a bet, the Customer represents and warrants to the Operator to not knowing nor having any influence over the outcome of the event in respect of which the bet is made. If the outcome is known, the Operator may treat the bet as void.
7.6In order to make a bet, there must be available Gaming Funds in the relevant Customer's Account equal to or exceeding the amount of the stake. If the Customer's available Gaming Funds do not cover the aggregate stakes wagered at any one time, the Operator will refuse the bets.
7.7Where a manifest error or systems failure results in incorrect or erroneous game results, any bet (or part of a bet) made will be void. If such error is noticed beforehand, the Operator will immediately void the game and return all bets placed to the Customer's Account.
7.8Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on the Internet Gaming Service, such settlement will be invalid and reversed. If the Customer has insufficient Gaming Funds to permit such a reversal, they will be required to return the erroneously credited funds in accordance with Clause 11.4.
7.9The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a game, cease betting on a game, refuse to accept any bet or any part of a bet and/or suspend or close any Customer's Account.

8.

PLACING A BET

8.1Bets may only be placed via the Website, unless an alternative prior arrangement has been made with the Operator (the "Betting Method").
8.2A bet is accepted only when confirmed in accordance with the procedures stated in the Gaming Rules.
8.3If a bet is declared "invalid" or "void" for the purposes of these terms and conditions, the amount of the bet will be reversed to the Customer's Account.
8.4The deadline for placing bets will in each case be determined by the Operator. Notwithstanding the foregoing, if a bet is placed after the commencement of the event in respect of which the bet is made, the bet will be invalid. Disputes over the times when bets are placed will be finally settled by reference to the Operator's transaction log.
8.5The Customer will be responsible for ensuring that their bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.
8.6The Operator assumes no responsibility for typing, transmission and/or evaluation errors in respect of any bets and shall be entitled (after the event, if necessary) to correct manifest errors relating to the reporting of results.

9.

RESULTS AND EVALUATION OF BETS

9.1The Operator will evaluate Customers' Accounts depending on the result(s) of the bet(s) they place. In doing this the Operator recognises only the official results achieved in the live casino games and the outcome of the randomly generated games for settlement purposes. The Customer acknowledges that the Operator's Random Number Generator ("RNG") will determine the shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice, the outcome of the games and other randomly generated events that are part of the Internet Gaming Service and that the Customer agrees to accept such shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice and the outcomes of the game and other randomly generated events performed by the RNG, as final and conclusive.

10.

SPECIAL RULES FOR SPECIFIC GAMES

10.1The Operator accepts bets for casino games as displayed on the Website. All such bets are subject to the rules specific to each relevant casino game and it is the responsibility of each Customer to make themselves aware of all such rules to the extent that it is relevant to any bets they place.
10.2Special rules relating to different types of casino games and which will apply to bets made on those games are set out in the Gaming Rules. These Gaming Rules may be amended at any time.

11.

THE CUSTOMER'S REPRESENTATIONS

11.1The Customer represents, warrants and certifies that they have reached the age of 18 or the legal age required for gambling in the Customer's jurisdiction, whichever is the greater. The Customer also warrants that they will not access the Internet Gaming Service from within a jurisdiction that prohibits gambling nor will they access (or register to use) the Internet Gaming Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
11.2The Customer represents, warrants and certifies that they fully accept that all computer instructions and responses sent over the Internet to and from the Internet Gaming Service and the Software will be binding on the Customer.
11.3The Customer understands that by using the Internet Gaming Service they may lose money on bets placed and they accept full responsibility for such loss. The Customer agrees that their use of the Website is at their sole risk.
11.4Should funds be credited to or debited from a Customer's Account in error, it is the Customer's responsibility to notify the Operator of the error without delay. Any sums credited to the Customer due to the error will be deemed invalid and must be returned to the Operator. Funds credited to an Account in error are not available to bet with and the Operator reserves the right to void any transaction involving such funds. For the avoidance of doubt, where the Customer has a credit balance and further sums are erroneously added to this, the Customer is permitted to transact up to the level of funds available in their Account excluding the erroneously added funds. The Customer agrees to indemnify the Operator for the return of any erroneously credited funds that the Customer has withdrawn.

12.

NO WARRANTY

12.1The Operator will endeavour to provide the Internet Gaming Service using its reasonable skill and care. The Operator makes no further warranty or representation, whether express or implied, in relation to the Internet Gaming Service. Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
12.2The Operator makes no warranty that the Internet Gaming Service will meet the Customer's requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Internet Gaming Service or the server that makes it available are free of viruses or bugs, nor does the Operator make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Operator or results of the Internet Gaming Service or the accuracy of any information obtained by the Customer through the Internet Gaming Service.
12.3The Customer should be aware that the quality of connections via the internet connection to the Internet Gaming Service varies from customer to customer and may not be absolutely stable. The Operator is not responsible for any misplaced bets. All bets placed will be based on the bet records in the Operator's system.
12.4The Operator carries out regular maintenance to its the Internet Gaming Service to ensure, as much as possible, that an optimum gaming experience is provided to the Customer. During such maintenance sessions, the Customer acknowledges and agrees that access to the Internet Gaming Service may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. The Operator will make reasonable efforts to notify Customers of such downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the Internet Gaming Service) and resume the service as soon as it reasonably can.

13.

LIMITATION OF LIABILITY.

13.1The Customer agrees that their use of the Internet Gaming Service is at their sole risk.
13.2The Operator will not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Customer's use of the Internet Gaming Service, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss arising from downtime or any other pecuniary or consequential loss (even where the Operator has been notified by the Customer of the possibility of such loss or damage). Further, liability for such damage will be excluded, even if the exclusive remedies provided for in these terms and conditions fail for their essential purpose.
13.3The Operator will not be liable or responsible to the Customer for any loss or damage incurred or suffered by the Customer as a result of any suspension or stoppage (whether temporary or permanent) of the Internet Gaming Service arising from any governmental order or change in policy by the regulator.
13.4The Operator will not be responsible or liable to the Customer for any loss of content or material uploaded or transmitted through the Internet Gaming Service and the Customer confirms that the Operator will not be liable to the Customer or any third party for any modification to, suspension of or discontinuance of the Internet Gaming Service.
13.5The Operator reserves the right to withdraw the Internet Gaming Service or elements of the Internet Gaming Service at any time, and will not be liable to the Customer as a result of any such action.
13.6The Operator will not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
13.7The Operator will not be liable to the Customer for any use of the Internet Gaming Service that is contrary to the law of the jurisdiction in which the Customer is located. The Customer should note that where local law prohibits their participation in the Internet Gaming Service, it is contrary to these terms and conditions for the Customer to participate in the Internet Gaming Service.
13.8Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent such are not permitted to be excluded, the Operator's liability for breach of such conditions or warranties and the Customer's sole and exclusive remedy will be limited to the reimbursement of the Customer's available Gaming Funds at the time of the breach including any portion of that balance placed as a bet on any part of the Internet Gaming Service.

14.

INDEMNITY

14.1The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by the Customer or any other liabilities arising out of the Customer's use of the Internet Gaming Service or use by any other person accessing the Internet Gaming Service using the Customer's Account details.
14.2The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of warranties or representations including, but not limited to, the representations that the Customer is not a citizen or a resident of a country which prohibits such gaming activities nor will they access the Internet Gaming Service from a jurisdiction where such betting activity is prohibited by law.
14.3The Customer will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Customer or group of Customers acting in concert or as a syndicate. "Wrongdoings and/or fraud" will include but not be limited to attempts to breach the Gaming Rules, single account per player rule, to exceed the betting limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which the Operator reasonably deems to be a fraud and/or wrongdoings.

15.

TRANSFER

The Customer may not transfer any of their rights under these terms and conditions to any other person. The Operator may transfer its rights under these terms and conditions to another business where the Operator reasonably believes that the Customer's rights will not be affected.

16.

THIRD PARTY CONTENT

16.1The Internet Gaming Service provides content from other Internet sites or resources ("Third Party Content") and while the Operator takes all reasonable steps to ensure that material included on the Internet Gaming Service is correct, reputable and of high quality, the Operator does not make any warranties or guarantees in relation to Third Party Content and will not be held liable by the Customer for any such Third Party Content. If the Operator is informed of any inaccuracies in the Third Party Content contained on the Internet Gaming Service, it will attempt to correct the inaccuracies as soon as it reasonably can.
16.2The Operator make no representations or warranties regarding any third party websites linked to the Internet Gaming Service ("Linked Sites"), the entities which operate the Linked Sites or which feature on the Linked Sites. The Operator will not accept liability for any loss (including any indirect or consequential loss) or damage the Customer may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. The Customer acknowledges that the Customer's access to and use of any of the Linked Sites is entirely at their own risk.

17.

THIRD PARTY RIGHTS

Except insofar as these terms and conditions expressly provides that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.<

18.

TECHNICAL MALFUNCTIONS

18.1Save for those games specifically detailed as "live" games, the Customer fully accepts and agrees that random number generator ("RNG") software will determine the shuffling and dealing of cards, spinning of the ball and wheel, shaking of the dice and other randomly generated events required in the Internet Gaming Service. If there is a discrepancy between the result showing on the Software and the Operator's server, the result showing on the Operator's server will govern the result of the Internet Gaming Service. In the event of system malfunction or damage which results in the loss of data, the Operator will make reasonable efforts to recover all historic data and all recovered data will be deemed official.
18.2Where there is any malfunction of the electronic display in live gaming, the result will be settled according to the actual result determined by the live gaming mechanism (e.g. the roulette wheel).
18.3Any failure on the Customer's side including but not limited to network connection or computer problems, will not void the game result. The Customer can check their own bet history in the Report section of their Account to see how any bet was determined.
18.4Any system malfunction and hardware (including scanner & computer) failure during a live game will void the play and the particular table will be closed.

19.

SETTLEMENT OF DISPUTES

The Customer understands and agrees that (without prejudice to their other rights and remedies, including the referral to an agreed dispute resolution process) the Operator's records and subsequent management decision will be the final authority in determining the terms of the Customer's participation in the Internet Gaming Service, the activity resulting therefrom and the circumstances in which they occurred.

20.

NOTICES

If the Customer has any dispute with regard to any outcome of the games or any other activity, the Customer must submit their complaint to the Operator in writing within fourteen (14) days of the incident by email to support@sbobet.com. Any notice the Operator gives to the Customer (save as otherwise set out herein) will be sent to the email address that the Customer provided when the Customer registered the Customer's Account. It is the Customer's responsibility to give the Operator notice of any changes to this address by writing to support@sbobet.com setting out the updated details and to regularly check the Customer's email account for emails from the Operator.

21.

GENERAL

21.1If any part of these terms and conditions will be deemed unlawful, void or for any reason unenforceable, then that provision will be deemed to be severable from these terms and conditions and will not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
21.2 The time stamp on all records either stored in or written to the Operator's transactional database including but not limited to bets (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT) plus 0 hours.
21.3No waiver by the Operator of any of these terms and conditions will be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
21.4Unless otherwise expressly stated, nothing in these terms and conditions will create or confer any rights or any other benefits in favour of any person other than the Customer and the Operator.
21.5Nothing in these terms and conditions will be construed as creating any agency, partnership or any other form of joint enterprise between the Customer and the Operator.
21.6Clause 14 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason).
21.7The Customer agrees to be bound by and adhere to the Gaming Rules in their participation in the Internet Gaming Service. The Operator also reserves the right to modify the Gaming Rules, including table limits and game features.
21.8The Operator may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Internet Gaming Service.
21.9These terms and conditions, as published in English from time to time, govern this contract. Translations into other languages are made as a service and are made in good faith. In the event of ambiguity between the English version and a translation, the English version prevails over any translation.
21.10These terms and conditions contain the entire agreement between the Customer and the Operator relating to the Internet Gaming Service. The Customer confirms that, in agreeing to accept these terms and conditions, the Customer has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. The Customer agrees that the Customer will have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the Customer's agreement will not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
21.11The Internet Gaming Service is subject to the laws and regulations of the Isle of Man. and any dispute arising out of or relating to these terms and conditions, the Internet Gaming Service, prizes, web site, Software, the Operator, the developer of the Software, and/or the Operator's payment management company will be governed by the laws and the Courts of the Isle of Man.

22.

RESPONSIBLE GAMBLING

The Operator is committed to responsible gambling. To see our responsible gambling policy, please click here.




PRIVACY POLICY

1.

PRIVACY POLICY

1.1This is the privacy policy ("Privacy Policy") of Celton Manx Limited with its registered office at Celton House, Isle of Man Business Park, Douglas, Isle of Man, IM2 2QZ, British Isles (the "Operator") and explains how the Operator receives, uses and protects your personal information. Protecting your privacy and your personal information is important to the Operator.
1.2 Your personal information will be held and processed in the Isle of Man. All data will be held in accordance with the Isle of Man Data Protection Act 2002.

2.

APPLICABILITY OF THIS PRIVACY POLICY

2.1 By using this Website, you (the "Player") agree to the terms of this Privacy Policy and the use and disclosure of your personal information as set out in this Privacy Policy. The Operator will review this Privacy Policy periodically, and reserves the right to modify and update this Privacy Policy at any time.
2.2Changes to this Privacy Policy will come into effect immediately upon such changes being notified on the Website by a prominent notice. The Player's continued use of this Website following such notification will constitute the Player's acceptance of these changes. The Operator recommends that the Player reviews this Privacy Policy periodically.

3.

INFORMATION COLLECTED AND ITS USE

3.1The Operator collects personal information when the Player uses this Website and information about the transactions the Player undertakes including details of payment cards used. Where such details of payment cards used are provided, they are stored in a fully encrypted format and not accessible by the Operator. Such personal information includes, but is not limited to, the Player's name, date of birth, residential address, email address and phone number. The Player may be asked to provide personal information when the Player registers for any account with the Operator or otherwise uses this Website or the gaming services provided via this Website (the "Internet Gaming Facilities").
3.2In addition, when the Player interacts with this Website and/or the Internet Gaming Facilities, the Operator's servers keep an activity log unique to the Player that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of this Website and the Internet Gaming Facilities.
3.3The Operator may collect personal information from third parties including financial institutions and credit providers for the purpose of maintaining the Player's account and conducting credit or other financial checks, and the Player consents to the Operator's collection and use of the Player's personal information for these purposes.
3.4 The Player's personal information will be used:
  1. to set up, manage and administer the Player's account; and
  2. to make, settle and pay bets or wagers;
  3. for statistical purposes;
  4. for market research and data analysis purposes;
  5. to analyse the Player's credit risk (if applicable);
  6. to improve the quality or service and gaming experience for the Players; and
  7. to comply with such licensing and regulatory requirements as are applicable.

4.

ACCURACY OF PERSONAL INFORMATION

4.1It is the Player's responsibility to notify the Operator of any changes in their personal information by sending an e-mail to the Operator at support@sbobet.com. If the Player believes any of its personal information held by the Operator is incorrect or inaccurate, the Player may request corrections or changes to such personal information by contacting the Operator at: support@sbobet.com and providing the Operator with the Player's log-in code and the details that the Player wishes to change.
4.2To obtain a copy of the personal information the Operator holds about the Player or if the Player has any queries regarding this Privacy Policy or the Operator's practices please contact the Operator at support@sbobet.com

5.

DISCLOSURES

5.1 The Operator may disclose the Player's personal information:
  1. if required to do so by law;
  2. if the Operator believes in good faith that such action is necessary to:
    1. comply with any legal process served on the Operator, this Website or the Internet Gaming Facilities;
    2. protect and defend the Operator's rights or property; or
    3. act to protect the personal safety of users of this Website, the Internet Gaming Facilities or the public;
  3. to any regulatory body or licensing body or authority;
  4. to third parties for the purposes of settling or making payment in connection with any bet or wager;
  5. to the Player's intermediary gaming provider (if any);
  6. to any payment management company engaged by the Operator to handle its payment and collection processes to and from its Players;
  7. to third parties who provide services to or on the Operator's behalf and
  8. to any third party that purchases the Operator or its business.

5.2If, in the Operator sole determination, the Player is found to have cheated or attempted to defraud the Operator or any other user of the Internet Gaming Facilities in any way including but not limited to game manipulation or payment fraud, or if the Operator suspects the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Player's identity) with other online gaming sites, banks, credit card companies, and appropriate agencies (including law enforcement agencies).

6.

COOKIES

6.1Cookies are small text files that are stored on the Player's computer or equipment when the Player visits certain online pages of this Website that record the Player's preferences. The Operator uses cookies to track the Player's use of this Website and the Internet Gaming Facilities. The Operator also may use cookies to monitor traffic to this Website and the Internet Gaming Facilities, improve this Website and the Internet Gaming Facilities and make it easier and/or more relevant for the Player's use.
6.2The Player has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Player prefers the Player can usually modify the Player's browser setting to decline cookies. To do this the Player should consult the help menu on the Player's browser. If the Player chooses to decline cookies, the Player may not be able to fully experience the interactive features of this Website and the Internet Gaming Facilities.
6.3To find out more about cookies and how to decline them please visit www.allaboutcookies.org.

7.

SECURITY

7.1The Operator will take reasonable steps as required by law to ensure that the personal information the Operator collects is accurately recorded and kept securely. All personal information will be destroyed when it is no longer required to be retained by the Operator or by law.
7.2 The Operator does not warrant the security of any information which the Player transmits to the Operator over the Internet. Any information which the Player transmits to the Operator is transmitted at the Player's own risk. However, once the Operator receives the Player's transmission, the Operator will take reasonable steps to protect the Player's personal information from misuse, loss or unauthorised access.

8.

INTERNET-BASED TRANSFERS

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with the Operator, the Player acknowledges and agrees to the Operator processing personal data in this way.




RESPONSIBLE GAMBLING POLICY

1.1 The Operator maintains a strong commitment to provide the Player with a responsible gambling environment. Although gambling should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of Players. The Operator aims to prevent compulsive usage and underage access to its games while simultaneously providing a friendly and entertaining gambling experience for its Players. As a responsible gambling operator, the well-being of the Operator's Players is of utmost importance.

1.2 The Operator is aware that occasionally gambling might develop into a problem for the Player. The Operator encourages the Player to consider professional assistance from the following organisation if the Player suspects that they have a gambling problem:

http://www.gamcare.com